Contact Details, Terms & Conditions

Your order will be dispatched within 7 working days. Our products are fresh and made to order so this may take a little longer, but we will dispatch your order as soon as possible.

We may need to change an ingredient due to seasonal availability.

The shelf lives of products from The Green Housekeeper are shorter than artificial products and you may have to take a little more care when storing the products.

Carriage:

    • UK Mainland only: £3.95

Distance Selling Regulations 2000

UK CUSTOMERS.

Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods, This does not include items that have been personalised or made to your specifications; video recordings, food or other items that you have unsealed; or cost of carriage. The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or e-mail, quoting your name, address and contact telephone number. Our Company Details and address for postal notification of cancellation, any written complaints or enquiries and for returning goods -

The Green Housekeeper

Proprietor: Gillian Humphreys
Company Number: 10412138

Postal Address:

The Barns, High Yewdale, Coniston, Cumbria, LA21 8DF

Our telephone number is:

+44 (0) 15394 49501

Our email address is:

greatideas@greenhousekeeper.co.uk

The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. They are:-

1. You must contact The Green Housekeeper by 1st class post, fax or email; we do need a paper copy so a telephone call is insufficient.
2. You must return the goods to us at your expense, in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.
3. Please note that proof of postage is not proof of receipt.
4. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.
5. If goods returned to us are found to be damaged, we will not refund any money. We will tell you this in writing by letter, fax, or e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you.
6. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.
7. Any goods returned to us are not our responsibility until received into our warehouse, we accept no liability for damage in transit.
8. We recommend that you use the Royal Mail Special Delivery service to return goods to us. This service is available from any Post Office, and provides a guaranteed next working day delivery, with a signed receipt, plus insurance of up to £250, for a reasonable cost.

Please contact us to discuss before you send anything to us, we are actually really nice people who genuinely want you to be happy with our products and service.

These conditions do not affect your statutory rights - Thank you for reading this – The Green Housekeeper 2008.